Starter Kit

1. EFQM Excellence Model: provides a complete description of the Model & RADAR scoring matrix.

2. Determining Excellence; a questionnaire booklet of 50 questions. The questions in each case are directly related to the Excellence Model and linked to a scoring guide designed to help an organisation locate its position on a scale of excellence.
 

3. Advice Book: provides general advice on the implementation of Excellence in an organisation using the EFQM Excellence Model. There are explanations of the 9 Criteria of the EFQM Excellence Model also advice and ideas for developing Good Practice approaches and contain examples and quotes from organisations with a proven track record. This book will appeal to anyone interested in introducing the concepts, or improving the practices, of Performance Excellence.
(this advice book is the set of 10 advice booklets printed in 1 book - see Learning)

 

EFQM Excellence Model

This brochure provides Model content and structure: the nine criteria; criterion parts; and red threads (topics that run through the Model)



 

Assessing for Excellence

A practical guide for successfully developing, executing and reviewing a Self-Assessment strategy for your organisations.



 

Determining Excellence

A questionnaire booklet with 50 questions based on the nine criteria of the EFQM Excellence Model. A simple guide to an organisation's first Self-Assessment.



 

EFQM Excellence Model In Action

(set of 10 Advice Booklets)

Booklet 0 provides general advice on the implementation of Excellence in an organisation using the EFQM Excellence Model.
The other booklets 1 to 9 are based on the nine criteria of the Model and provide advice and ideas for developing good practice.

 

Submission Writers Handbook

This handbook has been created to help organisations produce the best submission document they are capable of for the European Quality Award - Recognised for Excellence (part of the EFQM Levels of Excellence scheme) and many national quality awards.

 

FUTUREBANK Case Study and Model Scorebook

Futurebank is a medium sized UK bank with a strong regional presence




 

ELITE Case Study and Model Scorebook

Elite employs some 2200 staff and provides high-class telecommunications for business customers.




 

SPECTRUM Case Study and Model Scorebook

A mental health case institute devoted to the care of elderly psychiatric patients in the Netherlands




 

MID-EAST POLICE Case Study and Model Scorebook

Based on a police force covering a significant part of the UK




 

10 Signs that you are on track

When was the last time that you visited the doctor to have a check-up? How about your company? Is it possible to measure its pulse, check its vision, and make sure that its head is on straight? The aim of the Pocketbook on ‘10 Signs that you are on Track’ is to perform a physical on your company to keep focused on the end result. You will be able to complete this sentence, “you know you are on track when…” Go ahead; take your company’s vital signs!

 

10 Reasons to start a BE initiative

Do you ever feel as if you are in the beginning of a race? The starting pistol is ready to fire. The flag is about to be dropped. Someone is ready to yell “GO!” Starting a Business Excellence initiative feels like this as well. Before you start running, you need to know where the finish line is. You need to know why you even joined the race to begin with. The aim of the Pocketbook on 10 Reasons to Start a Business Excellence initiative is to give you the rationale to compare to your own company and then to give you the key actions in order to begin the race. GO!

 

First 100 days of a Chief Performance Officer

Does this blueprint go this way or that way? You turn it upside down. No, it must be the other way. You hold it diagonally this time. You can’t figure it out and all you have managed to do so far is get ink on your hands. The aim of the Pocketbook on First 100 Days of a Chief Performance Officer is to give you clear steps to become familiar with your company and immediately start on a path for success. Constructing a new way forward takes the right materials, but most of all, it takes the right direction and the right leader.

 

10 Ways to Rejuvenate your BE initiative

You have been mixing the same ingredients day in, day out. The laboratory seems to running fine as usual, or is it?, What if you want to try a different formula? What if notice that the pilot light has gone out? The aim of the Pocketbook on 10 Ways to rejuvenate your Business Excellence initiative is to give you the actions to revitalise your business and invigorate your employees. Light a fire under your strategy. Give your people the match.

 

Excellence One Toolbook

This toolbook is based on a practical set of 72 tools that you can use with the teams you lead providing a comprehensive coverage of techniques that can be applied across the EFQM Excellence Model.


 

Corporate Social Responsibility Toolbook

This toolbook provides to professionals involved in setting their organisation's policy and strategy relating to CSR with a practical approach for implementing actions and measuring that the desired benefits are achieved for the organisation and all its stakeholders.

 

Self-Assessment Toolbook

This toolbook offers the reader a number of tools and techniques that could be used for effectively supporting one or more steps in EFQM's 8-step self-assessment



 

Benchmarking Toolbook

This toolbook provides a number of tools and techniques that can be used in conjunction with the EFQM's four phase Benchmarking methodology: Plan, Collect, Adapt, Analyse.


 

EFQM Framework for Corporate Social Responsibility

This brochure will give all the support and information needed to meet the CSR challenges of any organisation.



 

EFQM Framework for Risk Management

This brochure is a top-level framework designed to help organisations achieve excellence in their management of all categories of risk.



 

Radarise Your Business for Success

This explains how anyone can bring an organisation towards Excellence and Performance by simply applying the collective and systemic RADAR approach without necessarily needing to be a quality specialist.

 

Process Survey Tools

(sponsored by Philips)

Process Survey Tools (PSTs) are a means of measuring the maturity levels of key business processes. They are practical tools aimed at helping managers improve their planning and decision-making processes, as well as giving them guidance on how to improve the processes.
 

With the PSTs, organisations will be able to compare where they currently are, with where they would like to be, and provide direction on what to do to get to the next level. Higher Process Survey Tool scores - and therefore greater process maturity - should lead to improved business performance. For any organisation, improving performance from Self-Assessment or other approaches means developing the whole network of processes through which the organisation functions. The PSTs are fully compatible with the EFQM Excellence Model because processes lie at the very heart of the EFQM Excellence Model.

The PSTs are available as a free download to EFQM members for internal non-commercial uses, in our members’ section. However, Printed and CDROM versions can be also purchased.

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